Privacy Policy – how joya9bdt collects and protects your data

Joya9bdt only collects information necessary to deliver services and ensure security. We collect two types of data:

Personally Identifiable Information (Personal Information)

• Full name, address, and date of birth.
• Email address and mobile number.
• Supporting documents required for identity verification (NID / Passport).
• Payment-related information (account number and transaction history).

Usage-Related Information (Usage Data)

• IP address and device type.
• Browser information and operating system.
• Usage patterns and session duration on the platform.
• Records of gaming and betting activity.

Joya9bdt collects information through several methods. Your consent and awareness are a priority in every case:

• Registration Form: You provide this information directly when creating an account.
• KYC verification process: When documents are submitted during identity verification.
• Payment Processing: Transaction details at the time of deposit and withdrawal.
• Cookies and analytics: Automatically, while using the website and app.
• Support contact: When you reach out via live chat or email.

Joya9bdt uses your information for the following purposes:

Joya9bdt never shares your information with third parties for marketing or advertising purposes.

Joya9bdt may share limited information under strictly controlled circumstances:

• Payment Providers: Necessary information is shared with mobile banking or e-wallet providers to process deposits and withdrawals.
• Legal authorities: With regulatory bodies under court order legal obligation.
• Technology Partners: Shared with trusted technology providers who operate the platform, strictly under confidentiality agreements.

Joya9bdt uses cookies on its website and app. Cookies are small text files stored in your browser.

The cookies we use

• Essential Cookies: Essential for login sessions and account security.
• Performance Cookies: Helps monitor site speed and performance.
• Functionality Cookies: Remembers your preferences (language, theme).

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

Joya9bdt does not retain your data longer than necessary. Our data retention policy:

• Active account data: retained for the full duration the account remains active.
• Transaction records: retained for up to 5 years in accordance with legal requirements.
• KYC documents: as required by regulatory obligations.
• After account closure: personal data is deleted within 30 days (unless required by legal obligations).

As a joya9bdt user, you have the following rights over your own data:

Joya9bdt strictly does not serve anyone under the age of 18. We do not knowingly collect personal data from minors.

If a parent or legal guardian discovers that their child has created an account on joya9bdt, please contact us immediately. We will promptly close the account and delete all associated data.

Joya9bdt uses industry-standard security measures to protect your information. Our key security layers:

• 256-bit SSL/TLS Encryption: All communications are encrypted.
• Firewall & Intrusion Detection: Unauthorized access is blocked.
• Regular Security Audits: By third-party specialists.
• Two-Factor Authentication (2FA): Additional account protection.
• Encrypted database: Data at rest is also kept encrypted.

Taking a few steps to protect yourself is equally important. Use a strong password, never share your login credentials, and be cautious when logging in on public Wi-Fi.

Joya9bdt may update this privacy policy at any time. When changes are made, the date at the top of the page will be updated. For significant changes, you will be notified via your registered email or account notifications.

If you have any questions about this privacy policy or your data, please contact the joya9bdt support team. Our privacy team is always ready to assist with any request.